Customer Service Mailbag - The Christian Educator Vol 2, Issue 5

	The Christian Educator	Vol 2, Issue 5

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Customer Service Mailbag

The CLASS customer service phone team receives a steady stream of requests for help and guidance. For example, some of the most common questions that families ask are...

How should I proceed if a whole section of the California Achievement Test (math, for example) has not yet been covered in class?

A:	If your student has not yet studied the subject covered by a particular section of the CAT, encourage him to use his current skills to attempt the problems. Remember, the CAT is “designed to measure the knowledge of the students in the basic skills of reading, mathematics, and language.” Sometimes a student’s current skills may be sufficient to solve problems he has not encountered before.

Do I need to monitor my high school student’s credits to make sure that he has enough credits to graduate?

No, the Curriculum Department reviews the student’s courses and credits to be sure that the graduation requirements are met—especially when the student is entering the twelfth grade. CLASS looks closely at the course requirements because a student could easily have earned the required twenty credits, but lacks, for example, a necessary science credit. We do encourage the parent/teacher to review the student’s assigned courses, comparing them to the list of standard required courses, which may be found on page thirty-eight of The CLASS Handbook. Your student’s assigned courses are shown on the packing list included with the curriculum shipment, and on the student’s report card.

On the California Achievement Test (CAT) if the student does not know an answer, should he guess or leave it blank?

The answer to this question is in the test instructions, which state, “Students should not spend too much time on any one question. Rather, they should choose the best answer to each question as quickly as possible.” When the student goes through the test the first time, encourage him to answer the questions he readily knows or can deduce with a bit of thought. Then, if time permits, return to the more difficult questions.