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Customer Service Mailbag

The CLASS customer service phone team receives a steady stream of requests for help and guidance. For example, some of the most common questions that families ask are...

Q:
I asked my sister to call you about my children’s work but your Customer Service Department would not give her any specific information. Why not?

A: We feel a strong commitment to protect your privacy. We can only share information with someone if you have given us permission. You can download our consent form from our website.

Q:
I sent some work in some time ago. When can I expect to receive the report card?

A: Due to the volume of grading at the end of each quarter, it usually takes four to six weeks for us to finish grading everything and post those grades into the computer before we can print the report cards. If we have your email address on file, we will automatically send you an email with each score as they post. This way you do not have to wait for the report card to find out what grades were posted during the quarter.

Q:
Do I have to administer the CAT test that you send me every year?

A: We only require the test when we are developing a students first curriculum or when the student is returning to us after an absence. We also require it if you switch from Family Plan last year to the CLASS plan this year. Most families like to have the results on file in case they have difficulty with local authorities or decide to transfer to another school, but it is optional.

Q:
Why can’t my student skip a grade level in high school?

A: In order to graduate, a student needs to complete all of the required courses and earn enough credits. Neither credits alone nor courses alone will satisfy the requirements. We do not feel that less will adequately prepare a student for college, or life in general. As a result of our standards, our diploma is meaningful in the marketplace and generally very well received.

Q:
What is the difference between a GED and a diploma?

A: Some experts admit that a GED is really only equivalent to an 8th grade education. Nobel prize winning economist James J. Heckman investigated the difference and found that the economic success of those who took the GED was nearly as bad as those who just dropped out of high school*. Colleges and employers know the difference. While a GED may provide a second chance for someone who was not able to complete high school, we do not feel it is a substitute for a diploma. In some cases, where a college or Jr. college is extremely resistant to home schooling, a GED may be a way around their objections. In such cases, taking the GED test after earning a diploma does not detract from the diploma.

http://www.city-journal.org/html/12_1_geds_arent.html
http://harrisschool.uchicago.edu/faculty/web-pages/james-heckman.asp