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If you choose to cancel after enrolling with CLASS, please contact
our Customer Service Department promptly—by
phone—before returning any materials.
If you have already submitted the completed standardized entrance test, your
call will prevent further
processing
steps which
would decrease
your refund. When you call, use our Customer
Service Call Log (PDF version) to record
the date and name of the representative with whom
you spoke.
This call is important, but it does not cancel your enrollment.
A signed letter from the family or a cancellation form (mailed or faxed)
is required before any cancellation is considered official.
If CLASS does not receive this written documentation within sixty (60)
days of your call, we
will either resume the enrollment or initiate a CLASS
cancellation.
Class Plan and Family Plan families have
thirty (30) days from the main curriculum shipping date [sixty (60)
for foreign shipments] to cancel from our program and request a refund.
If you decide to cancel after you have received your curriculum, contact
Customer Service prior to returning any materials and request a Cancellation
Kit.
This kit contains a Cancellation Letter/Returned Materials
Authorization which, when completed and returned to CLASS, serves as
your official
cancellation letter. The kit also includes a Returned Materials shipping
label which must be affixed to the outside of your returned
package (or envelope if canceling prior to receiving curriculum).
Do not return any materials to CLASS before you receive the Cancellation
Kit.
You must return all unused curriculum materials to CLASS. If a book
has been damaged or has any writing in it, even just a student’s
name, it is considered used and should not be returned. Christian Liberty
is the final arbiter of whether a course item is considered used. Returned
materials that are considered by CLASS to be used cannot be sent back
to you. The CLASS Handbook, introductory CDs, and book
report lists, if any, are yours to keep.
Your refund for each student canceled will be based on the schedule
below. The amounts shown, plus the cost of any used or unreturned materials
and any account balance, will be subtracted from your original tuition
payment. This schedule is subject to change without notice.
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Prior to CLASS sending the standardized test |
NA |
–$10.00 |
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Prior to curriculum development |
–$10.00 |
–$30.00 |
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After curriculum has been developed, but
not shipped |
–$20.00 |
–$50.00 |
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Within thirty (30) days after shipping date
[sixty (60) days for foreign]
All materials must be returned to CLASS before a refund will
be issued. |
–$35.00 |
–$70.00 |
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More than thirty (30) days past shipping date [sixty (60) days
for foreign] |
No Refund |
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Note: Required pre-tests must be completed and returned within ninety (90) days from the date sent. Failure to do so may result in the enrollment being cancelled by CLASS without refund (see CLASS Cancellation below). If the pre-test is not required, the enrollment will be processed after ninety (90) days as if the pre-test was never requested.
If CLASS cancels your enrollment, any amount remaining in your account after the deductions noted above may be used toward another enrollment within twelve (12) months of the cancellation date. If you do not intend to cancel, please return your completed achievement tests to us promptly, or contact us regarding the reason for your delay.
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